Support
We’re here to help!
Check the FAQs further down this page for a quick and easy answer to common questions, or use the contact form below.
How to use the membership site
We launched our new design on August 17, 2026. We will be hosting a live meeting on Tuesday, August 25, at 7 PM Central. Join us to learn about all the new features of the membership! We also have a BIG announcement that we’re excited to share.
Topic: Reach All Readers Plus: A Fresh Look + Something BIG
Time: Aug 25, 2026 07:00 PM Central Time (US and Canada)
Link: https://us06web.zoom.us/j/86351336658?pwd=v7dVhXIMgYgq8twfQyVwj1l9cFckPo.1
Meeting ID: 863 5133 6658
Passcode: 463338
FAQs
Can I upgrade to an annual membership?
Yes! We’d love to have you upgrade your subscription to an annual membership.
To do so please go to your account page and click on the Subscriptions tab. At the far right, click on the words “Change plan.” If you don’t see this for any reason, just let us know.
Your account will be pro-rated to take account of any time you have remaining on your current subscription period, so you will see any payment changes on the checkout page.
How can I cancel my account?
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to “Cancel” next to your current subscription.
Click the Cancel link, confirm your cancellation, and you’re all done. You’ll receive an email confirmation that cancellation was successful.
Once you cancel your account you will retain access to Reach All Readers Plus until your current subscription period ends. You are welcome to rejoin any time in the future!
Please cancel your account BEFORE your next payment is due. We follow CST, so any date you see in your account is based on our time zone. It is best to cancel at least 24 hours in advance to ensure you are not charged due to time differences.
My payment has failed! What can I do?
These things happen! Don’t worry; your account will not be cancelled until your payment fails 4 times.
If you pay by credit card and you know that your card details have changed, you can go to your account page select the Subscriptions tab.
You should see a link to “Update.” Click on it and enter your current information. Once you change your card details your payment will be processed immediately.
If you pay by PayPal, please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately, there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Our payment processors will automatically try again 4-5 days after a failed payment, but you will lose access to the Reach All Readers Plus until payment is successful.
We will try to collect payment 4 times, after which your account will be automatically cancelled.
If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to Reach All Readers Plus. Current pricing rates will apply.
Please contact us using the form below if you have any further questions about failed payments.
I’m receiving an error message which says I don’t have access to this content.
Please go to your account page, select the Subscriptions tab, and check that your membership subscription is showing as active.
If your subscription is current, then please try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue, please contact us using the form below. Let us know what page you are receiving this error for.
Still need help?
Please use the form below to get in touch with our team.
We reply within 24-48 hours, excluding holidays.